SoundBite Announces Preliminary Q4 and Year End 2012 Financial Results

Exceeds Guidance for Revenue and Non-GAAP Operating Income Driven by Strength in Mobile and Voice Channels

BEDFORD, Mass., Jan. 14, 2013 (GLOBE NEWSWIRE) — SoundBite Communications, Inc. (Nasdaq:SDBT), a provider of customer experience management solutions, today announced preliminary unaudited financial results for the fourth quarter and the year ended December 31, 2012.

Based on currently available information, the Company expects to report fourth quarter revenue, computed in accordance with U.S. generally accepted accounting principles (GAAP), of at least $13.6 million, a 13% increase over the fourth quarter of 2011 and the highest revenue quarter in the Company’s history. This compares to the previously guided range of $12.3 million to $13.1 million for the fourth quarter of 2012, and $12.0 million in the year ago period. GAAP operating income for the fourth quarter of 2012 is expected to have been at least $250,000, compared to $397,000 in the year ago period.

In addition, the Company anticipates non-GAAP operating income to have been at least $1.0 million, exceeding the Company’s previously guided range of breakeven to $500,000. In computing the preliminary non-GAAP operating income for the fourth quarter, the Company excluded the following estimated amounts:  amortization of intangibles of $400,000, stock based compensation of $300,000 and a present value adjustment of contingent consideration related to the SmartReply earn-out of approximately $40,000.

On a full year basis, the Company anticipates revenues of at least $47.8 million.  This preliminary result is a 15% increase over the $41.7 million for the full year of 2011. The GAAP operating loss is expected to be approximately $3.0 million, compared to $2.4 million in 2011.

“SoundBite continued to see momentum in its business, driven by a seasonally strong performance in our mobile marketing business and increased demand in our hosted contact center business during the fourth quarter. We are very pleased with these preliminary record revenue results, as well as other significant business events such as the positive FCC ruling and dismissal of one of our class action suits in the fourth quarter. The FCC ruling further validates SoundBite’s leadership position and delivers clarity to our clients and the industry,” stated Jim Milton, president and CEO of SoundBite Communications. “In addition, based on the growing confidence in our business and in an effort to return value to our shareholders, we delivered a special one-time dividend in December of $0.50 per share. These significant business events and the successes we are having in transforming our business – growing  revenue, attaining sustainable profitability, and removing a great deal of these regulatory headwinds – set a solid foundation for us to build on as we enter 2013.”

Fourth Quarter and Full Year Financial Results

The anticipated unaudited results in this press release are based on management’s preliminary analysis of revenue and GAAP operating income for the fourth quarter and year ended December 31, 2012.

Non-GAAP Measures

To supplement its statements of operations information presented in accordance with GAAP, SoundBite uses non-GAAP measures for operating income. SoundBite believes the presentation of this non-GAAP financial measure enhances investors’ overall understanding of SoundBite’s historical financial performance. The presentation of non-GAAP operating income is not meant to be considered in isolation or as a substitute for SoundBite’s financial results prepared in accordance with GAAP and SoundBite’s non-GAAP financial measures may be different from non-GAAP financial measures used by other companies.

About SoundBite Communications

SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions. More than 450 global end-clients, including nearly 50 Fortune 500 companies, leverage SoundBite’s proactive multi-channel communications and preference management platforms to power 2.5 billion personalized and compliant customer interactions annually across the full consumer lifecycle. Visit SoundBite.com and follow SoundBite on Twitter for more information.

The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=4393

Forward-Looking Statement

This is a “safe harbor” statement under the Private Securities Litigation Reform Act of 1995. The statements regarding operating results for the fourth quarter of 2012 contained in the second through fifth paragraphs of this press release are forward looking and are based upon SoundBite’s historical performance and its current plans, estimates and expectations. The inclusion of this forward-looking information should not be regarded as a representation by SoundBite, its management or any other person that the future plans, estimates or expectations contemplated by SoundBite will be achieved. These forward-looking statements represent SoundBite’s expectations as of the date of this press release. Subsequent events may cause these expectations to change and SoundBite disclaims any obligation to update the forward-looking statements in the future. Matters subject to forward-looking statements involve known and unknown risks and uncertainties, including: slower than anticipated development of the market for automated voice messaging services; defects in SoundBite’s platform; disruptions in its service or errors in its execution; discontinued or decreased use of SoundBite’s service by its clients, which are not subject to minimum purchase requirements for any reason, including market conditions and regulatory developments; and the occurrence of events adversely affecting the collection agencies industry or in-house collection departments, which account for a significant portion of SoundBite’s revenues. These and other factors, including the factors set forth under the caption “Item 1A. Risk Factors” of Part I in SoundBite’s most recent quarterly report on Form 10-Q filed with the Securities and Exchange Commission, could cause SoundBite’s performance or achievements to be materially different from those expressed or implied by the forward-looking statements.

SoundBite is a registered service mark of SoundBite Communications, Inc.

(SDBT-F, G)

CONTACT: Investor Contacts:
         Lynn Ricci
         SoundBite Communications
         +1 781 897 2696
         lricci@SoundBite.com